Mental Bric-a-Brac

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Walgreens did it right

Good customer service needs to be praised as much as bad service needs to be complained about.

Walgreens , I forget his name, but you have a great pharmacist in your Montpelier, Vermont, store. He went out of his way for me.

I was picking up three-month supplies of my medications. My insurance has a very high deductible (I'm just a wage slave staying afloat so I can't afford much) which means I have to pay for my scripts out of pocket.

Your pharmacist, a gentleman of about 45 to 50 years old, understood that I was trying to save money, and went into his system and found multiple discounts for all my meds. He reduced my bill by $30, which matters to me. That's almost a whole tank of gasoline and week’s worth of necessary driving.

Not only that, but he explained to me what he did, how it worked, when I'd be better off using one service as compared to another, and what to tell the next pharmacist in three months. He put something in my record that would make it quicker and easier next time.

In a world of often aggressive and hostile "customer service," this gentleman made my day.

And it wasn't just the man who served me. The other pharmacist, a gentleman of about 30, was unfailingly clear, polite, and efficient, to the customers I could hear him serving by phone. It was like going back in time to a civilized era.

-Walgreens has communicated with my by private message and will pass this on to the store staff. I’m glad corporate saw it.

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This Green and Pleasant Land

England, I’m in sorrow watching what’s happening to you. I pray you find a way to bring the best of your country back. I’m just an onlooker from America, but there's something quasi-personal about my interest.